Events and Trainings

T³ – Ensuring Effective Customer Interactions in Human Services

How staff members at human services agencies interact with their customers (or clients) can have a huge impact on service utilization. Though many of us think of customer service as an important aspect of the hospitality or retail fields, it is equally important for human service agency staff on all levels to provide excellent customer service. Through this bundle, participants will explore the benefits and challenges of providing excellent customer services, understand how burnout and vicarious trauma impact one’s ability in providing great care, and how as a team we can work together to ensure that each customer or client who walks through our doors has a positive experience.

Location: Online

To register, click here

 

Fair and Affordable Housing Open House

On Saturday, April 29 from 10:00 AM to 2:00 PM there will be an Open House hosted by the City of Cambridge Community Development Department and Human Rights Commission at Cambridge Rindge and Latin Main Cafeteria, 459 Broadway, Cambridge.

This event provides an opportunity for you to meet with representatives from dozens of city agencies and non-profit organizations that provide affordable housing concerning:

  • homelessness
  • eviction and foreclosure prevention services
  • landlord/tenant mediation
  • first-time home-buyer resources
  • enforcement of housing discrimination laws
  • and more!

Throughout the day, hear short presentations and panel discussions on topics including fair housing laws and basic tenant rights, how housing voucher programs work, first-time home-buyer resources, and asthma and lead poisoning prevention.

For more information, click here

 

MLPB – Spring Breakfast

 

Undoing Racism Workshops

Please join us for a two and a half day Undoing Racism® training for the
communities of Boston. Through dialogue, reflection, role-playing, strategic
planning and presentations, this intensive process challenges participants
to analyze the structures of power and privilege that hinder social equity
and prepares them to be effective organizers for justice.

The workshop runs from 6PM to 8:30PM on Friday, March 31 and 8:30AM to 5PM
both Saturday and Sunday April 1 and 2. Full participation on both days is
required.

Limited free tickets are available for people of color in the Greater Boston
area.

Contact andrea@onesquareworld.org to request a free ticket.

Undoing Racism for Youth & Adults Working With Youth

WHEN AND WHERE:
Springfield, MA
Wednesday, April 19, 10 AM – 6 PM
Thursday, April 20, 10 AM – 6:00 PM
Friday, April 21, 9 AM- 12 PM

WE CAN DO SOMETHING ABOUT RACISM! UROC of Western MA is pleased to bring you
Undoing Racism/Community Organizing Workshop for Youth and Adults Who Work with Youth

A WORKSHOP BY THE PEOPLE’S INSTITUTE FOR SURVIVAL AND BEYOND

Participants will explore what racism is, where it comes from, how it
functions, why it persists and how it can be undone. The workshop emphasizes
learning from history, developing leadership, maintaining accountability to
communities, creating networks, undoing internalized racial oppression and
understanding the role of organizational gatekeeping as a mechanism for
perpetuating racism.

A national, multiracial, anti-racist network from New Orleans dedicated to
building a movement for justice and ending racism and other forms of
institutional oppression. They have provided training, consultation, and
leadership development to more than 110,000 people nationally and
internationally. www.pisab.org

TUITION:  (includes Breakfast, Lunch and Snacks)

$350/person for Individuals and Small Organizations
$500/person Higher Education/Large Institutions
To pay by Check:
UROC of Western Mass, PO Box 81235 Springfield 01138
PARTIAL SCHOLARSHIPS AVAILABLE
Apply during registration process
REGISTER NOW! THE WORKSHOP IS LIMITED TO 40 PARTICIPANTS
We will confirm workshop participants and tuition assistance by Friday April 7, 2017
For More Information Contact: Ruthie Killough-Hill at rkilloughhill@gmail.com or call 413-256-1804

 

FY17 Economic Independence Day Breakfast

Wednesday May 03
Click here to register

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